We have a total and unwavering commitment to the safety and security of player funds. Player balances are kept in segregated accounts and not used for operational expenses. This ensures that your funds are always available for you to withdrawal in accordance with our banking and security procedures.
Withdrawal methods offered are dependent on your country of residence. Please return to our Real Money information page to determine options available in your country.
Please note, we reserve the right to use additional eligibility criteria to determine the withdrawal options players may be offered at any given time.
Withdrawals are automatically credited back to any and all of the following methods that you have used to make deposits.
Withdrawals are first processed back to the method(s) used to deposit. Within each deposit method, withdrawals are then applied back to your oldest deposit first and your most recent deposit last. When applying withdrawals back to previous deposits, they are converted to the currency your previous deposits were processed in. Withdrawals that exceed the total amount you’ve deposited are converted to the currency your last deposit with the given method was processed in.
We apologize if our withdrawal policy is an inconvenience, but this is a security feature designed to protect our customers against fraud. It ensures that no one can profit from misuse of another's account.
If you have made any CFT eligible Visa deposits in the last 12 months, your withdrawals will automatically be processed back to CFT eligible Visa cards up to the amount deposited, from the oldest deposit, made with this method, to the newest.
Please note that additional eligibility criteria may apply to the automatic CFT eligible Visa withdrawal option.
If you have used NETELLER or Skrill to deposit in the last 12 months, your withdrawals will be processed back to NETELLER or Skrill up to the amount deposited, from the amount of your oldest NETELLER or Skrill deposit to the amount of your most recent deposit.
If you have used PayPal or ecoPayz to deposit in the last 12 months, your withdrawals will be processed back to your account up to the amount deposited, from the amount of your oldest deposit to the amount of your most recent deposit.
If your withdrawal exceeds the total amount you've deposited that we are able to redeem, or you've used a method of deposit not listed above, you may have the following options to receive your funds:
To make a withdrawal request, login to your Stars Account and visit the Cashier.
Select the ‘Withdrawal’ button.
If your account is not fully verified, you will be asked to submit a copy of your Government issued photographic ID document and a proof of address document to complete the verification of your account and allow you to make a withdrawal.
If your account is fully verified, you will be asked to input the amount you'd like to withdraw, then choose 'Submit'.
Review the on-screen information carefully before you complete your withdrawal request. The following screen will display how your withdrawal will be processed. This is only an estimation of how your funds will be disbursed. We cannot guarantee that your withdrawal will be processed exactly as described, as this estimation does not take into account any temporary connectivity problems with outside processors or any issues pertaining to accounts outside of our control.
An email notification from us will be sent to you confirming each transaction made within your Stars Account. Always refer to your confirmation email after you've made a withdrawal to confirm how your funds were processed.
Withdrawals processed back to previous deposits to CFT eligible Visa cards will be processed immediately. Please allow 3-10 business days after your withdrawal has been processed for the funds to appear on your statement.
Withdrawals processed to CFT eligible Visa cards that are above the total amount deposited will usually be processed within one hour. Please allow 3-10 business days after your withdrawal has been processed for the funds to appear on your statement.
Withdrawals processed back to previous deposits with MuchBetter, NETELLER, Skrill and PayPal will be processed immediately and the funds will appear in your account within a few minutes.
Withdrawals processed to MuchBetter, NETELLER, Skrill and PayPal that are above the total amount deposited will usually be processed within one hour. Once processed, the funds will appear in your account within a few minutes.
Withdrawals processed via Wire Transfer and Direct Bank Transfer will be sent for processing within 24 hours except on weekends. Please allow 3-5 business days after your withdrawal has been processed for the funds to appear in your bank account.
In special cases, additional information may be required for a withdrawal to be processed. From time to time it may also be necessary to withhold player winnings until the completion of game play or fraud reviews, which are routinely carried out in order to ensure the integrity of our games.
How does the exchange rate conversion work?
We use the prevailing mid-market rate provided by XE (plus a small fee if applicable) to convert your withdrawals from your Stars Account currency. The exchange rate you will receive will be displayed on the withdrawal screen.
For additional information, please read our Real Money Transaction Processing and Currency Conversion Terms and Conditions.
Withdrawals back to Visa cards** will be limited to cards eligible for Credit Fund Transfer (CFT). Visa cards** issued by US banks are not eligible at the present time.
**= Any type of cards with the Visa logo.
NOTE: Please check with your card issuer for individual card limits.